CRM

From OrganicDesign Wiki

A TLA that Stands for Customer Relationship Management system.

EXAMPLES:

• SugarCRM
• | SupportSuite
• vtiger
• http://www.genfoursystems.com
• http://portallink.linkmatics.com/node/152
• OTRS (YUCK! about a thousand years behind kayako (supportsuite))

In General, CRM's are

• ok at workflow/tracking issues/rules
• bad at document management
• bad at version/ revision control (procedures)
• bad at knowledgebase

opportunity:

• http://forums.kayako.com/showthread.php?t=4421